Shipping Policy

Thank you for shopping at Casual Barista! We strive to provide the best coffee and coffee-making tools with a seamless shipping experience. Please review our shipping policy for more information about how we process, ship, and deliver your orders.

1. Processing Time

• Orders are processed within 1-3 business days after the order is placed.
• Orders are not shipped on weekends or holidays. If we experience a high volume of orders or there are any delays due to unforeseen circumstances, your order may be delayed by a few days. We will notify you by email if there is any significant delay with your order.

2. Shipping Rates and Delivery Times
Shipping rates are calculated based on your shipping address and the delivery method you select at checkout. Delivery times depend on your location and the shipping carrier chosen.

• Domestic (Netherlands):

  • Standard Shipping: 3-5 business days
  • Expedited Shipping: 1-3 business days

• International:

  • Shipping times vary depending on the destination. Estimated delivery times will be shown at checkout.
  • Customs duties or import taxes may apply depending on your country's regulations, and these are the responsibility of the customer.

3. Shipping Carrier
We use trusted shipping carriers to ensure your order arrives safely and on time. These may include:

• PostNL
• DHL
• UPS

4. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use the tracking number to check the status of your delivery.

5. International Shipping
We are happy to offer international shipping. Please be aware that international orders may be subject to customs clearance procedures and import taxes, which are the responsibility of the customer. Delivery times may vary based on your location and local customs procedures.

6. Shipping Restrictions
We do not ship to P.O. boxes or military addresses (APO/FPO). Additionally, some regions or countries may have restrictions that prevent us from shipping certain products. If this applies to your order, we will notify you as soon as possible.

7. Lost or Damaged Packages
We take great care in packaging your order to ensure it arrives in perfect condition. However, in the event that your package is lost or damaged during transit, please contact us immediately at [email address] or [phone number]. We will work with the carrier to resolve the issue, and in most cases, we will send you a replacement or issue a refund.

8. Address Accuracy
It is the customer’s responsibility to ensure that the shipping address is correct at the time of checkout. Casual Barista is not responsible for delays or non-delivery of orders due to incorrect or incomplete shipping addresses. If you notice an error in your address, please contact us as soon as possible to make corrections before the order is shipped.

9. Returns and Exchanges
For information regarding returns, exchanges, and refunds, please refer to our Returns and Refunds Policy.

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