Thank you for shopping at Casual Barista! We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help.

1. Returns
If you are not fully satisfied with your purchase, you may return unused, unopened items within 14 days of receiving your order for a full refund or exchange. Please note that we do not accept returns on opened coffee beans or used brewing equipment for hygiene and safety reasons.

2. Return Process
To initiate a return:

• Contact us at [email address] or [phone number] to request a return authorization.
• Provide your order number and the reason for the return.
• Once your return request is approved, we will send you instructions on how to return the item(s).

3. Condition of Returns
To qualify for a return, items must be:

• Unused
• Unopened
• In their original packaging

4. Refunds
Once we receive and inspect your returned item(s), we will process your refund to the original payment method. Please allow 7-10 business days for the refund to appear in your account. Shipping fees are non-refundable.

5. Exchanges
If you wish to exchange an item for a different size or product, please follow the return process outlined above and place a new order for the replacement item.

6. Shipping Costs for Returns
Customers are responsible for the return shipping costs unless the item is defective or we made an error with your order. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item.

7. Damaged or Defective Items
If your order arrives damaged or defective, please contact us immediately at [email address] or [phone number]. Include a photo of the damaged item(s), and we will arrange a replacement or issue a refund at no additional cost to you.

8. Non-returnable Items
The following items are non-returnable:

• Opened coffee beans
• Used brewing equipment
• Gift cards (if applicable)

9. Late or Missing Refunds
If you haven’t received your refund yet, please:

• Check your bank account or credit card statement again.
• Contact your bank or payment provider, as it may take some time before your refund is officially posted.
• If you’ve done all of this and still have not received your refund, please contact us at [email address].