Frequently Asked Questions (FAQ)

Welcome to the Casual Barista FAQ page! Below, you'll find answers to some of the most common questions we receive. If you need further assistance, feel free to contact us.

1. What products does Casual Barista offer?
We offer premium coffee beans, coffee brewing tools, and accessories designed to enhance your coffee-making experience. Our products include slow-roasted coffee beans, grinders, brewing devices, and other coffee-related accessories.

2. How long will it take for my order to ship?
Orders are typically processed within 1-3 business days. Once shipped, domestic orders within the Netherlands usually arrive within 3-5 business days, while international shipping times may vary depending on your location.

3. How do I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use the tracking number to check the status of your order directly with the carrier.

4. Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible at [email address]. We are unable to modify or cancel orders once they have been processed for shipment, but we will do our best to accommodate any requests if you act quickly.

5. Do you offer international shipping?
Yes! We offer international shipping. Shipping times and rates vary based on your location and the selected shipping method. Please note that customs duties and taxes may apply, and these are the responsibility of the customer.

6. What should I do if my order arrives damaged or is missing items?
We take great care in packaging your order to ensure it arrives safely. If your order is damaged or missing items, please contact us immediately at [email address] or [phone number] with details and photographs of the damage or missing items. We will assist you in resolving the issue.

7. How do I return an item?
If you're not completely satisfied with your purchase, you may return unused, unopened items within 14 days of receiving your order. Please refer to our Returns and Refunds Policy for full details on how to initiate a return.

8. Is your coffee ethically sourced?
Yes, we are committed to sustainability. Our coffee beans are ethically sourced from trusted suppliers who prioritize fair trade and environmental responsibility.

9. How can I contact Casual Barista?
If you have any questions that aren't answered here, please feel free to contact us:

• Email: [email address]
• Phone: [phone number]

We’re always happy to help!

10. Do you offer gift cards?
Currently, we do not offer gift cards, but we are working on adding this feature in the future. Stay tuned for updates!

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